Modern medicine with an old time feel.
What is PCMH?
To demonstrate our commitment to provide the highest quality health care, we are seeking Patient-Centered Medical Home recognition from the National Committee for Quality Assurance - a national leader in evaluating health care quality and value. Earning this designation requires dedication, and our patients are worth it!
Q&A: Piedmont Health Group joining Self Regional Healthcare
To say that healthcare is changing is an understatement. It dominates our news and often it is part of our daily discussions with family, friends and neighbors. Many of these changes - like declining reimbursements from Medicare and insurance companies, and increased pressure from the healthcare reform law – have placed enormous financial strain on providers, especially community providers like Piedmont Health Group. All across the country, hospitals, outpatient facilities, and physicians are joining together to meet these challenges together and provide the best care they can to their patients in this new healthcare environment.
As a community with many providers and many people who work in healthcare, it is something that connects everyone in the Lakelands area, so when there is news like "Piedmont Health Group Joins Self Regional Healthcare," it understandably raises many questions, and some concerns. In the coming months, as PHG becomes part of the Self Regional Healthcare organization, we want to be as transparent as possible with the communities we serve. To that end, we've created a list of questions and answers to help address concerns you may have. As we get more feedback from the community, this Q&A list will expand, so please check back to this page frequently for updates.
Q: How do I know if my doctor will be joining Self Regional Healthcare?
A: All Piedmont Health Group family practice and pediatric physicians are joining Self Medical Group, the physician practice division of Self Regional Healthcare. Neurologists Dr. Wayne Sida, Dr. Bret Warner, and Dr. Anthony Holt will remain in private practice as Piedmont Neurology, LLC, but all other Piedmont Health Group physicians are joining.
Q: Will my nurses and office staff be joining Self Regional as well?
A: It is expected that the vast majority of staff, clinical and support who are in good standing with PHG, will join Self Regional.
Q: What is the plan and timeline for this change?
A: The agreement between the two organizations was completed April 6. Employment and business transfers are projected to be complete by July 1 or shortly thereafter; and over the next 12 months office signage and business operations will gradually move to Self Medical Group. Patients will see no interruptions or changes in the quality of care and service they receive. Other than changes to logos and signage, the transition should be seamless to patients.
Q: Will doctors stay in the same practice they were in at Piedmont Health Group?
A: With the exception of the neurologists, at this time there are no plans to move doctors to other offices or practices.
Q: Will my insurance still be accepted, and are there any insurance-related changes happening that I should be aware of?
A: All insurance currently accepted at Piedmont Health Group will be accepted by Self Medical Group and Self Regional. In addition, all insurance plans which are accepted at Self Regional and Self Medical Group will be accepted by the physicians joining Self Medical Group.
Q: Will contact information for my practice change (phone, email, my account number)?
A: Some minor contact information may change over the next few months, such as email addresses, accounting information, etc. Patients will be given ample notification by mail and assistance in managing any of these changes.
Q: My doctor refers me to treatment in Greenville because that's my preference. Will he or she now be required to refer me to Self Regional?
A: No. Self Regional offers the finest care available in our region, and we strive to be your healthcare provider of choice and hope you will allow us the opportunity to demonstrate how our integrated network of services can increase the quality of the healthcare you receive. But, as always, patient preference will continue to be honored when making referrals to specialty services.
Please read this important information about the privacy of your child’s health records
As with any online service, privacy is an important issue. Federal and state laws regarding patient privacy require certain information to be protected at various ages, including patients under the age of 18. To comply with these regulations, Healthyupstate.org will automatically block access to accounts for all minors on their 13th birthday. A new email address and new password are required to reenroll in online access for patients who are 13 years of age or older. A new account can be created at Healthyupstate.org or by requesting an invitation from your provider.
Your child’s health records up to age 13 will be compiled and accessible to you through your account for future reference. New medical records after your child’s 13th birthday must be accessed through a new account.
While this may be a sensitive topic for some families, we encourage parents, children, physicians and other providers to all take part in the discussion to ensure health information is used appropriately and responsibly.
Healthy Upstate Patient Portal
For participating offices, a HIPAA-compliant online communication with patients, physicians and internal office staff of medical practices in upstate South Carolina will be utilized to make patient and physician interaction easier. Patients can sign up via any participating office (i.e. Cardiology, OB/GYN, ENT, etc.). Ask your physicians about signing up with the system.
By shifting toward online interactivity, you are no longer limited to just office hours. This enables patients to securely communicate with their providers for appointment requests, prescription refill requests, online lab results, billing questions, referral requests, messages to doctor’s office, and visit summaries. As many medical needs don’t necessarily require an in-office visit, being able to address these needs electronically serves the needs of patients and providers alike.
Welcome to Piedmont Health Group. We provide comprehensive health care while keeping our focus on the patient and the patient's family. Even though our foundation is in Family Medicine, we realized several years ago that in order to deliver the best health care to our patients we needed to expand our focus areas. Today, Piedmont Health Group has expanded its practice areas to include Neurology, Pediatrics, Counseling, Occupational Medicine, and Diagnostic and Imaging which includes a broad range of studies. We take pride in providing our patients with health care that is second to none while keeping our fees as low as possible.
We want our patients' experiences to be exceptionally positive, and we will continue to strive to provide unmatched customer service in all of our divisions and at all of our offices.
At PHG, we specialize not only in patient care but also our community. Many of our patients recognize us through our participation and sponsorship in the community. We aren't just a name in the yellow pages. Rather, we are dedicated to preserving days gone by when your doctor and your neighbor were one in the same.
Please explore the links on the menu on the left side of this page for further information about all of our services. Check out our interactive features to allow you to conveniently keep in touch with your doctor's office. For your convenience, there are some frequently used "quick links" listed below.