Piedmont Health Group: Your Community Provider for Better Health Care*

Frequently Asked Questions

Question: I would like to bring my child your practice. What do I do?

Answer: We need to get some information before your child is seen. We have a Patient information sheet and Past medical/Family history sheet available at our office or for you to download. Those need to be completed and brought to our office before an appointment can be made.

Question: Will my child have a personal physician at your office?

Answer: Yes. Our pediatricians believe that it is important to the general care of your child to have a primary doctor who manages their care. They like to see your child for all of his/her checkups and manage their intermittant or chronic illness. If your physician is unable the day your child is sick, one of the other physicians is more than happy to see your child.

Question: I am having a baby in a few months, do I need to fill out any information prior to the birth?

Answer: Yes. We have an Expectant Mother Form for you to complete. You may download from this site or come by our office. When we receive it we will keep it on file in our office and fax it to the hospital where your baby will be born.

Question: What do I do if I need to speak with someone after hours?

Answer: Call Self Regional Hospital at 725-4111. The operator will direct your call to a pediatric nurse to assist in answering your question.

Question: What if I just have a question about my child and do not need an appointment?

Answer: We have an experienced pediatric nurse that is dedicated to helping answer your questions and give you advice during the day. She will try to respond to you promptly. If you think your child needs to be seen just schedule an appointment to see the doctor.

Question: Do you charge for phone advice or to fill out forms?

Answer: When we give advice over the phone, there is no charge. However, if we call in a prescription to treat an acute illness (not a refill on a chronic medicine) there may be a fee. We do charge a fee of $25 for filling out forms and payment is expected when you pick up your form or prior if we mail it. For pediatrics this is mainly the FMLA form. We do not charge to fill out camp and sports physical forms or immunization records.

Question: What do I do if my child is running low on a chronic medicine?

Answer: You may call our office and request a refill. It is your responsibility as a parent to keep up with your child's medicine. We ask that you call during regular business hours Monday through Friday and leave your request on the refill line. Your request will be handled within 24 hours. In general, refills will not be called in after hours or on weekends.

Question: My last doctor would call in a prescription for an antibiotic if my child needed it. Do your doctors do that?

Answer: As a general rule, we do not call in precriptions for oral antibiotics. Our doctors feel it is in the best interest of your child's health to be seen and evaluated prior to making a decision regarding antibiotics. If you have any questions about your child's illness the nurse can assist you or talk with the doctor about your child's illness and give you advice.